Payment and Refund Policy

Ordering, payment, cancellations and refunds at showbura follow the rules below, which form part of our terms. The prices shown on showbura.com apply to every order; each order is confirmed in writing and paid by invoice, never on the website itself.

Quotations and confirmation of an order

An order starts with your enquiry by telephone or email. We confirm the service and its price in writing on the basis of the prices published on this website, and the agreement takes effect when you accept that confirmation. If the scope changes while the work is running, any change in price is agreed with you first.

Cancelling or moving an appointment

Orders and appointments can be cancelled or moved free of charge up to 48 hours before the agreed date; a call to 01243 530186 or a short message to hello@showbura.com is enough. For cancellations at shorter notice, or if nobody is present at the agreed time, we may invoice work already carried out and costs we can no longer avoid, though we would rather agree a new date.

Payment terms

Invoices are payable within 14 days of the invoice date unless a different term is agreed in writing, and we accept bank transfer as well as the other methods stated on the invoice. For larger jobs an advance payment or payment in instalments may be agreed and recorded in the quotation. Overdue invoices are followed up with a reminder.

Cancellation on our side

If we have to cancel or postpone an appointment, for example because of illness, a delay on an earlier job or circumstances outside our control, we tell you as soon as we can and offer a new date at the earliest opportunity. Where no alternative date suits you, any amount already paid for that service is refunded in full.

How a refund is made

Refunds are made to the original payment method within 14 days of being agreed; if that method can no longer be used, we transfer the amount to a bank account you confirm to us in writing at hello@showbura.com, without any fee. A service carried out as agreed is not refunded, and for work only partly done we refund the part not provided, less material or third-party costs agreed with you in advance.

Complaints about our work

Complaints about the quality of a service should reach us at hello@showbura.com within 14 days of the work being finished, or by telephone on 01243 530186 before then. We reply within a few working days and agree with you how the matter will be put right, by reworking the service or by refunding part of the fee.